Dispute Resolution Clause

This Dispute Resolution Clause describes how disagreements or issues arising from bookings, payments, or use of the GoBaguio Hub platform should be raised and addressed. By using the platform or confirming a booking, you agree to follow these steps in good faith.

1. Direct Resolution Between Guest and Host

For issues related to a specific stay or service (such as cleanliness, access problems, damages, or discrepancies in the listing), guests and hosts should first try to resolve the matter directly through clear and respectful communication. Many issues can be solved quickly through discussion, clarification, or reasonable adjustments.

2. Notifying GoBaguio Hub

If a reasonable attempt at direct resolution is not successful, either party may contact GoBaguio Hub for assistance using the available support channels (for example, support email or designated contact form). When raising a concern, you should provide booking details, dates, relevant messages, and any supporting documentation (such as photos or receipts).

3. Information Review

GoBaguio Hub may review the information provided by both guest and host, which can include booking records, platform messages, payment confirmations, and any additional evidence that each party is willing to share. GoBaguio Hub may ask follow-up questions to better understand the situation.

4. Proposed Solutions

After reviewing the information, GoBaguio Hub may suggest a practical resolution. Examples include partial refunds, alternative dates, additional cleaning or services, or clarifications of house rules. Any proposal is made in good faith, aiming for a fair outcome, but the final decision in many cases may rest with the host, subject to applicable law and the platform’s policies.

5. Time Limits for Raising Disputes

To allow timely investigation, guests and hosts should raise disputes as soon as reasonably possible. As a general guideline, issues should ideally be reported:

6. Independence of Third-Party Providers

Some disputes may involve third-party providers such as payment processors or banks. GoBaguio Hub does not control these entities and cannot guarantee their decisions. Users may need to follow the dispute or chargeback procedures of their bank, card issuer, or e-wallet provider in addition to any steps taken on the platform.

7. No Legal Advice

Any guidance or suggestions given by GoBaguio Hub during a dispute are for facilitation purposes only and do not constitute legal advice. Guests and hosts remain responsible for seeking independent legal counsel if they require it.

8. Governing Law and Venue

Unless otherwise required by local law, this Dispute Resolution Clause and any disputes arising from the use of GoBaguio Hub are generally governed by the laws applicable where the platform is operated. If a matter cannot be resolved through the steps above, the competent courts or authorities of that jurisdiction may have exclusive or primary jurisdiction, subject to any mandatory consumer protection rules.

9. Good Faith and Cooperation

All parties agree to act in good faith and cooperate reasonably during any dispute process. This includes providing accurate information, responding within reasonable timeframes, and considering fair compromise where appropriate.