Cancellation and Refund Policy

This Cancellation and Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through GoBaguio Hub. By confirming a booking, you agree to the terms on this page and any additional rules provided by the host.

1. General Principles

GoBaguio Hub connects guests and hosts. Each listing may have its own cancellation terms, but unless otherwise stated on the listing or in your booking confirmation, this general policy applies. Where the host’s rules are stricter, those rules will prevail as long as they are clearly communicated before booking.

2. Guest-Initiated Cancellations

If you decide to cancel a confirmed booking, you must notify the host as soon as possible through the contact details or messaging options provided (for example, My Bookings, email, or direct message). The effective cancellation time is when the host or system receives your cancellation request.

3. Standard Refund Window (Example Framework)

Unless a listing states different rules, the following example framework may be used by hosts as a guide:

• More than 7 days before check-in — host may allow a full or high-percentage refund of the total amount paid, excluding any non-refundable fees (if specified).
• 3 to 7 days before check-in — host may allow a partial refund; for example, 50% of the total amount, depending on their rules.
• Less than 3 days before check-in or no-show — the booking may be non-refundable, and the host may retain the full amount.

The exact percentages and cut-off times can vary per listing. Always review the specific cancellation rules displayed on the listing or in your booking confirmation.

4. Host-Specific Cancellation Rules

Some hosts may specify their own cancellation terms (for example, “non-refundable after booking” or “free cancellation up to 14 days before check-in”). If such rules are clearly shown on the listing or booking page, they will apply in addition to this policy.

5. Host-Initiated Cancellations

In rare cases, a host may need to cancel a confirmed booking (for example, due to double-booking, property damage, or safety issues). When a host cancels:

• Guests are generally entitled to a refund of amounts already paid for the unused nights, unless an alternative arrangement is accepted by the guest (such as rebooking to another date).
• The host should communicate the reason clearly and, where possible, provide reasonable assistance or alternative options.

6. Changes to a Booking

Any changes to dates, number of guests, or length of stay are subject to host approval and may affect the total price. Refunds or additional charges related to changes will follow the applicable cancellation and pricing rules of the listing.

7. Refund Process and Timelines

When a refund is approved:

• Refunds are generally processed using the same payment channel used for the original payment (for example, GCash, Maya, GoTyme), subject to the capabilities of that channel.
• Processing times may vary depending on banks, e-wallet providers, and other intermediaries. It may take several business days for the refunded amount to appear in your account.

Guests are responsible for providing accurate payment details for any refund transfer and for checking with their bank or payment provider if there are delays outside the control of the host or GoBaguio Hub.

8. Non-Refundable and Special Cases

Some promotional rates, discounted stays, or last-minute bookings may be fully or partially non-refundable. This should be clearly stated before you confirm the booking. In such cases, cancellations may not result in any refund, except where required by law or where the host voluntarily offers one.

9. No-Shows and Early Check-Out

If a guest does not arrive on the check-in date without prior notice (no-show) or checks out earlier than planned, the booking will generally be treated as fully used. Hosts are not obligated to provide refunds for unused nights unless they choose to do so or their stated policy allows it.

10. Disputes and Support

For disputes related to cancellations or refunds, guests and hosts should first try to resolve the issue directly through clear communication. If further assistance is needed, GoBaguio Hub may provide support according to the overall Terms and Conditions and the Dispute Resolution Clause.